24×7 NOC Services for existing IT teams
Our supportConnect Essentials service integrates our 24×7 NOC team with your IT department. Time-consuming tasks such as patching, anti-virus updates, documentation, and asset inventory can be offloaded. Automated escalation to Tier 2/3 engineers can also be incorporated for critical systems and infrastructure.
The purpose of our monitoring solution is to ensure that failures are addressed proactively, escalating critical events to the proper resources at AllConnected.
If it is determined that the alert must be responded to, our Service Coordinator will notify the designated IT contact at your company to determine the course of action necessary to correct the problem.